Privacy Policy & Terms and Conditions

Signe Scharling Papirkunst
Frederiksvej 45
2000 Frederiksberg
email: signe@scharling.dk
VAT: DK43905236
Telephone: +45 21650720

Order confirmation
You will receive an order confirmation to the provided email address immediately after purchase.
If you do not receive this order confirmation, please contact me at signe@scharling.dk
Payment
Signe Scharling Papirkunst accepts online payments with Visa, Mastercard, Maestro, Dankort, American Express, Apple Pay, Google Pay, MobilePay and PayPal.
All amounts on the website include VAT.
The website uses the following currencies for pricing:
Denmark - Kroner (DKK)
Delivery
Video courses are sent as a pdf files (link to download) to your email address. Always make sure to check that you have entered your email address correctly.
When purchasing physical products, they are dispatched within 7 days.
In connection with holidays and public holidays, longer delivery times may occur.
Delivery area: We deliver only within Denmark
All orders sent with GLS and PostNord get a tracking number.
Shipments with PostNord are delivered directly to the address, and must be left at the address upon delivery if there is no room in the mailbox.
Missed shipments
If you have chosen delivery to a parcel shop, be aware of the collection deadline. If the deadline is exceeded, the package will be returned to us for a fee. The package can be sent again against payment of a new delivery fee. Unclaimed packages that are sent back do not count as a return, and the price of the item is not returned to the buyer.
In case of missing deliveries, contact signe@scharling.dk
Damaged delivery
If your order is damaged on delivery, you must contact us at signe@scharling.dk
Include photo documentation of the damaged order.
Right of withdrawal on digital goods
When purchasing digital goods/recipes, you forfeit your 14-day right of withdrawal on the digital product. 
Right of withdrawal on physical goods
No right of cancellation is granted on physical handmade paper flowers purchased on the website, unless otherwise stated in your order.
Goods can not be returned.
Right of cancellation on physical courses
Registration for courses in paper flowers is binding and the money is not returned. It is not possible to change to another date.
We reserve the right to cancel the date of the workshop if there are fewer than 5 registrants.
In case of cancellation by the course provider, you will get the price for the course back.
Special order
If the item is a special order (the order is only entered into with a previous agreement), the price and payment are agreed before the work begins.
Half of the amount is paid at the start of the execution of the order, and the rest is paid when the item is ready for dispatch.
You do not have the right of cancellation when purchasing custom-made goods.
Right of complaint
There is a 2-year warranty on products in accordance with the Danish Sales Act. The right to complain applies to defects in material and manufacturing of the product. The right of complaint does not cover errors, damage or wear and tear that have occurred due to use or storage of the paper flowers in sunlight or through normal wear and tear.
Complaint regarding Errors and defects must be reported to Signe Scharling Papirblomster in a reasonable time after receiving the produvt, max. 1 month after.  

Signe Scharling Papirblomster covers the return costs to a reasonable extent if the complaint is justified.
We reserve the right to remedy a defect or replace with an undamaged item rather than refund the purchase amount. This means that your item will be repaired, or you will have a new item sent as a replacement for the one being advertised, if your complaint is justified.
If it is not possible to repair or replace the item, the amount will be refunded.
In case of complaints, errors and omissions, contact us at:
Telephone: 21650720
Errors
We reserve the right for printing errors, typing errors, out-of-stock items and VAT and tax changes.

Personal data policy

We only collect personal data in cases where this would be relevant for us, and we will only collect personal data if it is relevant for your activity at Signe Scharling Papirkunst .

When collecting, processing and using your personal data, we always comply with all relevant legal provisions.
We will only keep your personal data for as long as we are either under a legal obligation to do so, or as long as it is relevant to the purpose for which it was collected.
Information we collect
If you wish to purchase and receive a product or service from us, we need to collect certain personal data in order to complete the transaction and to be able to offer you our services. We can use cookies to keep track of the contents of your shopping basket while you use our webshop.
We can obtain information such as name, email address, postal address, delivery address (if different from postal address), telephone number and payment details.
Signe Scharling Paper art collects and processes your personal data when you do the following:
- Visiting our website
- Carry out a purchase of our products
- Sign up for our newsletter
- Send us questions, complaints or feedback
The data controller
The data controller for the collection, processing and use of your personal data at www.signescharling.dk is Signe Scharling Papirkunst , Frederiksvej 45, 2. th., 2000 Frederiksberg , cvr no. 43905236
Treatment basis and purpose
We collect your general contact information such as name and address in order to deliver the product or service that you have purchased from us. We collect your e-mail address in order to send you an order confirmation and a delivery confirmation.
When you pay for your product or service, we collect your name, card data and IP address. The information collected in connection with the payment transaction is used and stored only for payment processing and fulfillment of the concluded agreement. When making payments, some of your data will be passed on to Paypal, Mobilepay, NETS, Apple Pay, Google Pay, American Express, Shop Pay, Maestro, Mastercard , including information necessary to complete or support the payment, such as the total purchase amount and billing information.
If you have given us your consent to this during the registration process or on our website, we will use your e-mail address to send out a newsletter. You can subscribe to and unsubscribe from the newsletter at any time. If processing of personal data is based on your consent, you have the right to revoke consent at any time.
If you do not wish to provide the personal data required to purchase a product, you will unfortunately not be able to purchase products from us on our website.
Your information (except your e-mail address, if you have consented to its processing for the purpose of receiving offers) will be deleted 5 years after you have received your product or service.
Other recipients of personal data
We do not sell your personal data to third parties and we do not transfer your personal data to third countries.
We have our website at Shopify and payment system through Paypal, Mobilepay, NETS, Apple Pay, Google Pay, American Express, Shop Pay, Maestro, Mastercard , which acts as our data processor. All personal data that you provide on our website will be stored in Shopify 's data centers.
We use external companies as suppliers to deliver our services in the best possible way. These external suppliers are data processors and in certain cases process personal data in connection with their provision of services to us. Our data processors only process personal data according to our instructions and in accordance with the legal requirements for data processors.
We have entered into data processing agreements with our data processors, which is our guarantee that they comply with applicable regulations on the protection of your personal data.
Your rights
As the registered person, you have a number of rights, which we must ensure fulfillment of at all times. You have the right to request the following from us:
• To access and correct/change your personal data
• To have personal data deleted
You also have the right to object to the processing of your personal data and you have the right to lodge a complaint with a data protection authority.
If you no longer wish for us to process your personal data or for us to limit the processing of your personal data, you can also send us a request to this effect to our email address  .